Terms and Conditions

Last Updated: 11 November 2026

Welcome to TravelSVG.com (“we,” “us,” “our,” or “TravelSVG”). These Terms and Conditions (“Terms”) govern your use of our website, located at www.travelsvg.com, and any services, bookings, or purchases made through our platform.

By accessing our website, creating an account, or purchasing any tour, accommodation, car rental, cruise, airport transfer, or souvenir product, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our site immediately.

1. Services Provided & Booking System

TravelSVG acts as an online marketplace and booking platform that connects travelers with trusted local operators and vendors in St. Vincent and the Grenadines. We facilitate reservations for:

Accommodations: Hotels, villas, and resort stays.
Tours & Excursions: Guided experiences, nature trails, and historical site visits.
Car Rentals: Vehicle rentals, jeeps, and SUV selections.
Cruises & Transfers: Coastal cruises and airport pick-up/drop-off services.
Online Shop: Souvenirs, apparel, and flag merchandise.

2. User Accounts & Registration

To access certain features or complete bookings, you may be required to register a user account.
You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account.
You must provide accurate, current, and complete information during registration and booking. TravelSVG reserves the right to suspend or terminate accounts that provide false or fraudulent data.

3. Pricing, Payments, & Currency

All prices listed on the site for accommodations, tours, vehicle rentals, and physical goods are shown in US Dollars (USD) unless explicitly stated otherwise.
Prices for services are subject to seasonal adjustments, minimum/maximum stay guidelines, and individual partner policies.
Payments are processed using industry-standard secure encryption. By inputting your credit card or financial credentials, you authorize our secure payment processing systems to charge the designated amounts.

4. Cancellations, Modifications, & Refunds

We understand that plans can change, sometimes at the last minute. We make it easy to cancel a TravelSVG tour or transfer without a penalty.

Tours, shore excursions and transfers. You can cancel for any reason, free of charge, at any time before your tour or transfer begins, including on the day. If you paid in advance, we’ll refund the full amount you paid to TravelSVG for the booking.
Missed cruise port calls. If your cruise ship skips the port where your shore excursion is scheduled, whether because of weather or for any other reason, we’ll cancel your excursion free of charge and refund any payment you made to TravelSVG for it in full.
How to cancel. Email info@travelsvg.com with the name on your booking and your booking reference, if you have it.
Operator cancellations. If the operator cancels your excursion, we’ll offer you a full refund or help you rebook for another date.
Accommodation and vehicle rentals. These bookings follow the cancellation terms of the provider shown at checkout. Hotel no-shows without prior written notice are ineligible for a refund.

5. Souvenir E-Commerce Orders

Shipping & Processing: Physical merchandise bought from our online shop will be shipped to the address provided at checkout. Shipping timelines vary based on the destination.
Returns: Unworn, undamaged apparel or accessories may be returned within 14 days of delivery. Return shipping costs are the responsibility of the buyer unless the item arrived defective or incorrect.

6. Limitation of Liability

TravelSVG acts as an intermediary booking agent. While we vet all handpicked accommodations, tour operators, and rental providers for quality and safety, we do not directly own, manage, or operate these independent local businesses.
TravelSVG shall not be held liable for any injury, loss, delay, accident, or property damage resulting directly or indirectly from the actions, omissions, or defaults of our third-party vendors.
TravelSVG is not liable for failures or disruptions caused by events of Force Majeure, including but not limited to severe tropical weather, volcanic activity, political instability, strikes, or government-mandated travel restrictions.

7. Intellectual Property

All content hosted on this website—including website copy, original travel blogs, guide layouts, custom graphics, logos, and digital arrangements—is the property of TravelSVG.com and is protected by international copyright laws. Unauthorised replication, scraping, or distribution of this material is strictly prohibited.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of St. Vincent and the Grenadines. Any legal disputes or claims arising out of the use of this website or our booking services shall be handled exclusively within the jurisdiction of the national courts in Kingstown.

9. Modifications to Terms

We reserve the right to revise, update, or alter these Terms and Conditions at any time. Changes take effect immediately upon posting to this page. Continued usage of our website following updates indicates your formal acceptance of the modified Terms.